8kbk FAQ — Answers to all your questions

No. Under 8kbk's policy, each person may only hold one account. If multiple accounts are detected, all of them may be closed and any winnings may be forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes just 2–3 minutes.

You can start playing without KYC for smaller amounts. However, identity verification using a national ID or passport may be required for larger withdrawals. This is done to protect your account.

Yes, but you'll need to contact our 24/7 live chat support to do so. After verifying your identity, the support team will update your mobile number. For security reasons, this cannot be done directly by the user.

The minimum deposit at 8kbk starts at just 100 BDT, so you can enjoy gaming without a big investment. The maximum deposit limit depends on your chosen payment method — see the cashier page for details.

Most deposits are credited instantly — typically within 1–5 minutes. Bank transfers may take 15–30 minutes. If your deposit hasn't arrived after 30 minutes, please contact us via live chat.

8kbk does not charge any fees on deposits. However, your payment provider — whether mobile banking or a bank — may apply their own charges. These are determined by the respective payment service provider's policies.

The minimum withdrawal at 8kbk is 500 BDT. Before requesting a withdrawal, make sure any turnover requirements linked to a bonus have been met. Withdrawals cannot be processed while turnover conditions remain incomplete.

If your withdrawal has been pending for more than 24 hours, please contact us via live chat. Providing your transaction ID and amount will help us resolve the issue faster. In some cases, additional verification may be required.

You can generally make up to 3 withdrawal requests per day. VIP members may withdraw more frequently. The daily maximum withdrawal limit varies depending on your account type and VIP level.

Turnover means you need to wager the bonus amount a set number of times before withdrawing. For example, a 100 BDT bonus with a 10x turnover requirement means you must place 1,000 BDT in bets. Each bonus has its own turnover terms — check the offers page for the specific conditions.

A percentage of your daily net loss is credited back to your account as cashback the following morning. Cashback rates typically range from 5%–15% and can increase based on your VIP level. Cashback usually comes with lower turnover requirements.

Yes, 8kbk has a referral program. When a friend registers using your referral code and makes their first deposit, you'll receive a bonus. Full details on the referral bonus can be found on the promotions page.

Yes. All games on 8kbk are developed by internationally certified software providers and use RNG (Random Number Generator) technology. Every game outcome is completely random and never predetermined. Results are regularly audited by independent third parties.

Many slots offer a demo or free play mode where you can try the game without real money. However, Live Casino and certain other games do not have a demo mode. Any winnings from free play mode cannot be withdrawn.

If you get disconnected, the game automatically pauses. Logging back in lets you resume from where you left off. For any bets lost due to connectivity issues, contact us via live chat with your transaction ID.

You can enable two-factor authentication from the "Security" section in your account settings. Activate 2FA via mobile OTP or an authenticator app. Once enabled, you will need to enter an additional code each time you log in, which significantly improves your account security.

Change your password immediately and enable 2FA. Then notify us via our 24/7 live chat or by email. Our security team will investigate your account promptly and, if necessary, temporarily lock it to keep it secure.

Yes, you can log in to both the website and the app using a single account. Your balance, history, and bonuses are all synchronized. The app also supports biometric login.

Start by checking your phone's storage and internet connection. Make sure "Unknown Sources" is enabled in your settings. If the issue persists, delete the old APK file and download a fresh copy. Still having trouble? Our support team is available on live chat to help.

Live chat typically responds within 1–3 minutes. Email support replies within 2–6 hours. For urgent financial matters, use live chat — it's the fastest way to get a resolution.

Start by reaching out via live chat with the full details. If the issue isn't resolved, submit a formal complaint by email. 8kbk takes every complaint seriously and aims to provide an official resolution within 72 hours.